Jotform Review: A Form Builder That Gets Things Done

Running my business, where collecting customer feedback, managing registrations, and processing payments are part of daily operations, I’m always on the lookout for tools that can make life a bit easier. After trying out several form builders over the years, I recently gave Jotform a go. I’d heard a lot about it, and honestly, it’s lived up to the hype in ways I didn’t expect. It’s a no-code platform that allows users to create customizable online forms and mobile applications. With its simple drag-and-drop interface, Jotform promises a straightforward experience for both beginners and advanced users.

Moreover, with the various Jotform integrations available, most of my routine work is streamlined to a great extent. Here’s my personal Jotform review, along with a few honest pros and cons.

Top 5 Features of Jotform

Jotform offers a range of features that cater to different user needs, from basic form creation to more advanced data management. Here are some of the highlights:

1. User-Friendly Interface One thing I immediately appreciated about Jotform was how easy it was to get started. The drag-and-drop interface makes building forms really simple- you don’t need any technical knowledge at all. I am able to create a fully functional form within minutes, and the clear layout really helps with organizing questions and fields. For anyone who’s worried about getting stuck in complicated settings, Jotform is the platform to go for.
2. Wide Range of Templates: Jotform has a library of over 10,000 pre-built form templates and more than 600 app templates, covering everything from business forms to education and healthcare forms. With so many options, I found that there was almost always a template close to what I needed, which saved me time and effort. The templates are easy to customize, so it doesn’t feel like I’m just using a generic design- I can quickly make adjustments to fit my brand’s look. It’s a huge plus for anyone who wants high-quality forms without spending hours on customization.
3. Payment Processing Options: One feature I found especially valuable about Jotform is the ability to integrate payment gateways directly into the forms. This has been so helpful when collecting payments for events or products. Jotform supports major payment processors like PayPal and Stripe, making transactions secure. The setup is also straightforward, so I could start accepting payments without much hassle.
4. Advanced Form Customization:Jotform is great when it comes to customizing forms. I can adjust everything- colors, fonts, layouts and even add conditional responses so the form changes based on the user’s answers. This level of control makes each form feel truly unique and branded. This has helped me save so much time as I don’t have to worry about tailoring every form manually.
5. Mobile-Friendly Forms As most people these days fill out forms on their phones, I was glad to see that Jotform automatically optimizes all forms for mobile. This has been a lifesaver since a good portion of my audience fills out forms on mobile devices. There’s no need to make separate adjustments for mobile, which is a relief. This feature ensures I’m not missing out on any responses and maintains a consistent user experience.

Popular Jotform Integrations

One of the best things about Jotform is how smoothly it connects with other tools I use regularly. These integrations make managing data and responses so much easier, allowing my workflow to be more efficient. Here are a few of my favorite integrations:

1. Jotform and Google Sheets Integration: I rely heavily on Google Sheets to track and analyze data, so a Jotform and Google Sheets integration has been a game-changer. Every time someone submits a form, their responses automatically appear in my Google Sheets, in real-time. This setup has saved me from manually transferring data, plus it’s perfect for quick analysis or sharing the data with my team.
2. Jotform and Slack Integration: Keeping up with form responses is crucial, especially when they’re tied to customer inquiries or time-sensitive requests. With a Jotform and Slack integration, I get instant notifications in our Slack channels every time a new submission is received. This means my team and I can respond faster and stay updated on incoming responses without constantly checking emails.
3. Jotform and Mailchimp Integration: Adding new contacts to my email list used to be tedious, but with a Jotform and Mailchimp integration, it’s now a cakewalk. Whenever someone fills out a form with their email, they’re automatically added to my Mailchimp list, which is a lifesaver for managing email marketing. This integration helps me keep my email lists up-to-date effortlessly.
4. Jotform and Salesforce Integration: If you’re using Salesforce CRM like I am, a Jotform and Salesforce integration is a must. Jotform submissions can go directly into Salesforce, so I don’t have to manually transfer customer data. It’s ideal for organizing leads, and it helps my sales team stay on top of customer interactions with accurate, real-time data.
5. Jotform and Dropbox Integration: Handling files attached to forms can be a bit overwhelming, but a Jotform and Dropbox integration makes it manageable. Any time someone submits a file with their form, it’s automatically saved to my Dropbox. This makes it easy to organize and access submissions, especially when I need to retrieve specific attachments or backups without digging through emails.

What I Particularly Liked About Jotform

Jotform has a lot to offer, and here are some of the standout features that make it a great tool:

1. Intuitive Setup Process: What really impressed me about Jotform is how quickly I could get started. There wasn’t any complex setup process to worry about. From signing up to creating my first form, everything was incredibly simple. The user-friendly design made me feel confident about using the platform right away, without needing to spend hours figuring things out.
2. Time-Saving Templates: Jotform provides a wide selection of pre-made templates. Instead of starting from scratch, I could easily pick a template that matched my needs and customize it. This saved me a ton of time as I didn’t have to worry about creating a template every time I needed a new form.
3. Quick Learning Curve: I really appreciated how fast I was able to pick up how to use Jotform. Even though it offers a lot of powerful features, it didn’t take long for me to get the hang of it. The clear design and helpful prompts made learning the platform easy, even for someone who doesn’t have a technical background.
4. Cost-Effective for Small Projects: I liked how Jotform offers a great balance of features and affordability, especially for small-scale projects. The free plan gives you access to basic features that are enough for many simple needs. For someone starting out or working with limited resources, it’s a fantastic way to create professional forms without breaking the bank.
5. Data Security and Compliance: For anyone working with sensitive information, data security is crucial. Jotform offers 256-bit SSL encryption, GDPR compliance, and HIPAA compliance, so I felt comfortable using it for forms that involved confidential data. This level of security gave me peace of mind, knowing that my data, and that of my users, was protected.

These features make Jotform a reliable and versatile platform for form building and data collection.

Where Jotform Could Improve

While Jotform excels in many areas, here are some areas that could be better:

1. Crowded Interface for Complex Workflows: Jotform’s interface is generally user-friendly, but it can become visually crowded when setting up more complex workflows. A more streamlined layout or an option to simplify views in these cases would make navigating and managing workflows easier, improving the overall user experience.
2. Form Branding on Free Plan: Free users have Jotform’s branding on their forms, which can be a drawback for professional use. While this is common for free plans, having more control over branding could be useful for those who want a polished look without needing to upgrade.

Overall, while Jotform is a versatile and user-friendly tool, addressing these areas could make it an even more powerful solution for users with diverse needs and workflows.

Jotform Pricing Plans

Jotform offers multiple pricing options tailored for different levels of usage:

1. Free Plan: Includes 5 forms, 100 monthly submissions, and 100 MB of storage. Jotform branding is included.
2. Bronze Plan: Costs $39 per month or $34 per month billed annually and offers 25 forms, 1,000 monthly submissions, and 10 GB of storage.
3. Silver Plan: Costs $49 per month or $39 per month billed annually and includes 50 forms, 2,500 monthly submissions, and 100 GB of storage. This plan also allows you to remove Jotform branding.
4. Gold Plan: At $129 per month or $99 per month billed annually, this plan offers 100 forms, 10,000 monthly submissions, and unlimited storage.
5. Enterprise Plan: Custom pricing tailored for larger organizations with specific requirements and additional security features.

Jotform’s free plan is generous, but for those who need higher submission limits and branding control, the Bronze and Silver plans offer excellent value.

Final Thoughts

Overall, Jotform has been a valuable tool for my business. Its user-friendly design, customization options, and integrations have saved me time and effort in managing customer interactions. If you’re looking for a form builder that can handle various aspects of data collection, Jotform is worth trying. The pricing is fair given the functionality, especially if you plan to utilize its advanced integrations and customization options.