Intercom Jira Integration
Appy Pie Automate allows you to Integrate Intercom with Jira using AI Agents
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Simplify Intercom Jira Integration with seamless setup
Easily set up Intercom Jira Integration without coding. Start automating your workflows and Integrate Intercom with Jira today.
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New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
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New Conversation
Triggers when a new conversation is created by a user in Intercom.
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New Lead
Triggers when a new Lead is created.
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New Ticket
Triggers when a new ticket is created.
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New User
Triggers when a new user is created.
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Updated Ticket
Triggers when a ticket is updated.
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New Comment
Triggers when a new comment is added.
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New Issue
Triggers when a new issue is created.
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New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL.
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Updated Issue
Triggers when an existing issue is updated.
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Create Note
create a note within Intercom
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Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
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Create/Update User
Update a user within Intercom given their e-mail address.
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Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
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Update Ticket
Update a ticket within Intercom
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Create Comment
Creates a new Comment.
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Create Issue
Creates a new issue.
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Find User
Find a user.
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Transition
Change the status.
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Update Issue
Update an exiting issue.
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Update Issue With Status
Change the status.
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New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
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New Conversation
Triggers when a new conversation is created by a user in Intercom.
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New Lead
Triggers when a new Lead is created.
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New Ticket
Triggers when a new ticket is created.
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New User
Triggers when a new user is created.
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Updated Ticket
Triggers when a ticket is updated.
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New Comment
Triggers when a new comment is added.
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New Issue
Triggers when a new issue is created.
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New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL.
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Updated Issue
Triggers when an existing issue is updated.
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Create Note
create a note within Intercom
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Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
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Create/Update User
Update a user within Intercom given their e-mail address.
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Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
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Update Ticket
Update a ticket within Intercom
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Create Comment
Creates a new Comment.
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Create Issue
Creates a new issue.
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Find User
Find a user.
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Transition
Change the status.
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Update Issue
Update an exiting issue.
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Update Issue With Status
Change the status.
How Intercom and Jira Integrations Work
Follow the steps below to start setting up your Intercom integrations using Appy Pie Automate:
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Step 1: Select Trigger
Choose Intercom as the trigger app, select event, authenticate & successfully Test
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Step 2: Select Action
After completing the trigger test, select Jira as the action app from the list.
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Step 3: Authenticate
Connect your Jira account & authenticate it.
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Step 4: Setup & Test
Select the data you want to send from Intercom to Jira & your AI Agent is ready!
Choose the app you want to Integrate with Intercom and Jira
Popular Templates for Intercom and Jira Integration
Discover our most popular templates, designed to simplify and optimize your automation processes
Create Issue to Jira Software Cloud from New User in Intercom
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When this happens:
New User
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Then do this:
Create Issue
Create Issue to Jira Software Cloud from New Lead in Intercom
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When this happens:
New Lead
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Then do this:
Create Issue
Create Issue to Jira Software Cloud from New Conversation in Intercom
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When this happens:
New Conversation
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Then do this:
Create Issue
Create Issue to Jira Software Cloud from New Closed Conversation in Intercom
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When this happens:
New Closed Conversation
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Then do this:
Create Issue
Streamline Your Workflow with Appy Pie Automation
FAQs on Intercom Jira Integrations
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What Is Intercom?
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
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What Is Jira?
Jira Cloud is a leading task manager and bug tracker that helps your team manage their projects efficiently while building a better software. Nowadays, Jira Cloud is a popular choice for IT companies for workflow management.
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How Intercom and Jira Integrations Work?
The integration between Intercom and Jira is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
- Connection Establishment: The first step is establishing a secure connection between Intercom and Jira. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
- Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
- Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
- Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
- Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
- Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
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Is the Integration Between Intercom and Jira secure?
While assessing the security of integrating Intercom with Jira, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Intercom-Jira integration:
- Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
- Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
- Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
- Data Storage Security: This ensures that the databases or storage systems used by Intercom and Jira integration have adequate security measures.
- User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
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