Intercom Salesforce Integration

Frequently Asked Questions

• What Is Intercom?

  Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

• What Is Salesforce?

  Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.

• How Intercom and Salesforce Integrations Work?

  The integration between Intercom and Salesforce is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:

  • Connection Establishment: The first step is establishing a secure connection between Intercom and Salesforce. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
  • Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
  • Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
  • Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
  • Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
  • Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.

• Is the Integration Between Intercom and Salesforce secure?

  While assessing the security of integrating Intercom with Salesforce, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Intercom-Salesforce integration:

  • Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
  • Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
  • Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
  • Data Storage Security: This ensures that the databases or storage systems used by Intercom and Salesforce integration have adequate security measures.
  • User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.