Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
New Conversation
Triggers when a new conversation is created by a user in Intercom.
New Lead
Triggers when a new Lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Updated Ticket
Triggers when a ticket is updated.
New Group
Triggers every time a new group is created in Zendesk.
New Internal Note
Triggers when a internal note is created in Zendesk.
New Organization
Triggers once a new organization is added to Zendesk.
New Ticket
Triggers every time a new ticket is added to a view.
New User
Triggers when a new user is created in Zendesk.
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Updated User
Triggers when a user is updated in Zendesk.
Create Note
create a note within Intercom
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User
Update a user within Intercom given their e-mail address.
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Update Ticket
Update a ticket within Intercom
Create Organization
Create a new organization.
Create Ticket
Create a new ticket.
Create User
Create a new user.
Update Organization
Update an existing organization.
Update Ticket
Modify an existing ticket status or add comments.
Update User
Modify an existing user.
New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
New Conversation
Triggers when a new conversation is created by a user in Intercom.
New Lead
Triggers when a new Lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Updated Ticket
Triggers when a ticket is updated.
New Group
Triggers every time a new group is created in Zendesk.
New Internal Note
Triggers when a internal note is created in Zendesk.
New Organization
Triggers once a new organization is added to Zendesk.
New Ticket
Triggers every time a new ticket is added to a view.
New User
Triggers when a new user is created in Zendesk.
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Updated User
Triggers when a user is updated in Zendesk.
Create Note
create a note within Intercom
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User
Update a user within Intercom given their e-mail address.
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
What Is Zendesk?
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
How Intercom and Zendesk Integrations Work?
The integration between Intercom and Zendesk is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
Connection Establishment: The first step is establishing a secure connection between Intercom and Zendesk. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
Is the Integration Between Intercom and Zendesk secure?
While assessing the security of integrating Intercom with Zendesk, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Intercom-Zendesk integration:
Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
Data Storage Security: This ensures that the databases or storage systems used by Intercom and Zendesk integration have adequate security measures.
User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
Page reviewed by Abhinav Girdhar | Last Updated on January 12, 2025, 8:33 am
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