Jira ServiceNow Integration
Appy Pie Automate allows you to Integrate Jira with ServiceNow using AI Agents
- 7 days free trial
- Lightning Fast Setup
Simplify Jira ServiceNow Integration with seamless setup
Easily set up Jira ServiceNow Integration without coding. Start automating your workflows and Integrate Jira with ServiceNow today.
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New Comment
Triggers when a new comment is added.
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New Issue
Triggers when a new issue is created.
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New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL.
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Updated Issue
Triggers when an existing issue is updated.
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New Record
Triggers when a new record is created.
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Updated Record
Triggers when a record is update.
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Create Comment
Creates a new Comment.
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Create Issue
Creates a new issue.
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Find User
Find a user.
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Transition
Change the status.
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Update Issue
Update an exiting issue.
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Update Issue With Status
Change the status.
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Create Attachment
Create Attachment in ticket.
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Create Record
Creates a new record in a table.
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Update Record
Update a old record in a table.
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New Comment
Triggers when a new comment is added.
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New Issue
Triggers when a new issue is created.
-
New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL.
-
Updated Issue
Triggers when an existing issue is updated.
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New Record
Triggers when a new record is created.
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Updated Record
Triggers when a record is update.
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Create Comment
Creates a new Comment.
-
Create Issue
Creates a new issue.
-
Find User
Find a user.
-
Transition
Change the status.
-
Update Issue
Update an exiting issue.
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Update Issue With Status
Change the status.
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Create Attachment
Create Attachment in ticket.
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Create Record
Creates a new record in a table.
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Update Record
Update a old record in a table.
How Jira and ServiceNow Integrations Work
Follow the steps below to start setting up your Jira integrations using Appy Pie Automate:
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Step 1: Select Trigger
Choose Jira as the trigger app, select event, authenticate & successfully Test
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Step 2: Select Action
After completing the trigger test, select ServiceNow as the action app from the list.
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Step 3: Authenticate
Connect your ServiceNow account & authenticate it.
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Step 4: Setup & Test
Select the data you want to send from Jira to ServiceNow & your AI Agent is ready!
Choose the app you want to Integrate with Jira and ServiceNow
Popular Templates for Jira and ServiceNow Integration
Discover our most popular templates, designed to simplify and optimize your automation processes
Update Record in ServiceNow when New Issue is created in Jira Software Cloud
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When this happens:
New Issue
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Then do this:
Update Record
Create Record to ServiceNow from New Issue in Jira Software Cloud
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When this happens:
New Issue
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Then do this:
Create Record
Update Record in ServiceNow when Updated Issue is added to Jira Software Cloud
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When this happens:
Updated Issue
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Then do this:
Update Record
Create Record from ServiceNow from Updated Issue to Jira Software Cloud
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When this happens:
Updated Issue
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Then do this:
Create Record
Update Record in ServiceNow when New Issue (Via JQL) is created in Jira Software Cloud
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When this happens:
New Issue (Via JQL)
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Then do this:
Update Record
Streamline Your Workflow with Appy Pie Automation
FAQs on Jira ServiceNow Integrations
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What Is Jira?
Jira Cloud is a leading task manager and bug tracker that helps your team manage their projects efficiently while building a better software. Nowadays, Jira Cloud is a popular choice for IT companies for workflow management.
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What Is ServiceNow?
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
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How Jira and ServiceNow Integrations Work?
The integration between Jira and ServiceNow is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
- Connection Establishment: The first step is establishing a secure connection between Jira and ServiceNow. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
- Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
- Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
- Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
- Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
- Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
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Is the Integration Between Jira and ServiceNow secure?
While assessing the security of integrating Jira with ServiceNow, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Jira-ServiceNow integration:
- Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
- Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
- Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
- Data Storage Security: This ensures that the databases or storage systems used by Jira and ServiceNow integration have adequate security measures.
- User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
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