Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
New Conversation
Triggers when a new conversation is created by a user in Intercom.
New Lead
Triggers when a new Lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Updated Ticket
Triggers when a ticket is updated.
Create or update Contact
Creates a contact.
Send Announcement
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Send Message
Sends a new Message.
Send Survey
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Update Agent Status
Updates a agent availability in textline.
Create Note
create a note within Intercom
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User
Update a user within Intercom given their e-mail address.
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Update Ticket
Update a ticket within Intercom
New Contact Message
Triggers when a new contact message is created.
New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
New Conversation
Triggers when a new conversation is created by a user in Intercom.
New Lead
Triggers when a new Lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Updated Ticket
Triggers when a ticket is updated.
Create or update Contact
Creates a contact.
Send Announcement
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Send Message
Sends a new Message.
Send Survey
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Update Agent Status
Updates a agent availability in textline.
Create Note
create a note within Intercom
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User
Update a user within Intercom given their e-mail address.
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
What Is Intercom?
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
How Textline and Intercom Integrations Work?
The integration between Textline and Intercom is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
Connection Establishment: The first step is establishing a secure connection between Textline and Intercom. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
Is the Integration Between Textline and Intercom secure?
While assessing the security of integrating Textline with Intercom, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Textline-Intercom integration:
Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
Data Storage Security: This ensures that the databases or storage systems used by Textline and Intercom integration have adequate security measures.
User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
Page reviewed by Abhinav Girdhar | Last Updated on January 12, 2025, 8:35 pm
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